Return and Refund Policy
We want you to be satisfied with your purchase from Paul Fellbaum. Please review the following policy before placing your order.
Return eligibility
We accept returns of eligible original paintings and prints requested within 30 calendar days of delivery. Artwork must be returned in its original condition and packaging, with the order number or other proof of purchase.
Starting a return
Before returning an item, contact us at paulfellbaumpaintings@gmail.com and include:
Your name
Your order number
The item you wish to return
The reason for the return
Photographs if the item arrived damaged, defective, or incorrect
Please do not mail a return until you have received return authorization and instructions from us. Returns sent without authorization may be delayed or refused.
We will provide the return address privately after your return is authorized.
Do not send returns to the address printed on the shipping label unless we confirm that it is the correct return address.
Return shipping
Customers are responsible for return shipping on change-of-mind returns and should use a tracked, adequately insured service. Please retain the shipping receipt.
If an item arrived damaged, defective, or incorrect, contact us before shipping it back. We will cover reasonable return-shipping costs when the problem resulted from damage, a defect, or our error.
Original shipping charges
Original shipping and handling charges are not refundable for standard returns.
If the entire order was damaged, defective, incorrect, or resulted from an error by Paul Fellbaum, we will refund the original standard shipping charge when issuing a full refund.
Expedited shipping upgrades and other optional delivery charges are nonrefundable unless required by law.
Nonreturnable items
The following products are final sale and cannot be returned unless they arrive damaged, defective, or materially different from the agreed order:
Commissioned, personalized, custom, or made-to-order artwork
Gift cards
Clearance or final-sale merchandise
Products marked “nonreturnable” on the product page
Items that have been used, worn, altered, washed, damaged after delivery, or returned without their original packaging
Please contact us before purchasing if you have questions about whether an item is returnable.
Damaged, defective, or incorrect orders
Please inspect your artwork upon delivery and report damage or an incorrect item as soon as possible, preferably within seven calendar days. Email paulfellbaumpaintings@gmail.com with your order number, a description of the issue, and photographs of the artwork, packaging, and shipping label.
Keep the artwork and all packaging until we provide instructions. We will work with you to determine an appropriate replacement, repair, or refund and cover reasonable return-shipping costs when the problem resulted from damage, a defect, or our error.
This requested reporting period does not limit rights provided by applicable law.
Refunds
After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow us up to five business days after inspection to process the refund. After we issue it, your bank or card provider may require an additional 5–10 business days to post the funds to your account.
We cannot control processing times imposed by banks, credit-card companies, or other payment providers.
We will not issue a refund before receiving and inspecting the return unless we specifically agree otherwise in writing.
Partial refunds
We may issue a partial refund when:
Only part of an order is being returned
An item is returned with missing packaging, accessories, or components
The product shows signs of use or handling beyond what is reasonably necessary to inspect it
The customer is not entitled to a refund of the original shipping charge
Another partial resolution has been agreed upon
Any deduction will be explained to the customer.
Exchanges
We do not offer direct exchanges. To purchase another piece, return the eligible item under this policy and place a new order.
Cancellations
Contact us as soon as possible if you need to cancel an order. We will attempt to accommodate the request, but we cannot guarantee cancellation after an order has entered processing or has shipped.
Customized, personalized, and made-to-order products may not be canceled after production has begun.
Refused and undeliverable packages
If an order is returned because the customer refused delivery or provided an incomplete or incorrect address, we may deduct the original shipping charge and any carrier return fees from the refund.
Additional shipping charges may apply if the customer asks us to resend the order.
Lost or stolen deliveries
If tracking shows that an order was delivered but you cannot locate it, check with household members, neighbors, the carrier, and the delivery location before contacting us.
Contact us at paulfellbaumpaintings@gmail.com if the package remains missing. We will assist with available carrier documentation, but replacement or refund eligibility will depend on the carrier’s findings and applicable law.
Policy abuse
We reserve the right to refuse returns that do not meet this policy or that show evidence of fraud, policy abuse, alteration, misuse, or damage occurring after delivery.
Nothing in this policy limits any non-waivable consumer rights provided by applicable law.
Contact us
For questions about returns or refunds, contact:
Paul Fellbaum
Email: paulfellbaumpaintings@gmail.com
You may also use the website contact form. Return instructions and addresses are provided privately after authorization.